GENERAL TERMS AND CONDITIONS

Chapter 1: General terms

  1. These general terms and conditions regulate the legal relations between the Company and the Customer arising from the use of the Website and the provision of Services and the terms of the provision of Services.
  2. The services provided by the Company through this website are governed by the relevant applicable legal acts of RA legislation and these general terms and conditions.
  3. Definitions
    • User/Customer/You/Your: means the person or entity accessing the Website and/or registering with the Website and/or using the Services.
    • Company: “Uni Shipping” LLC (TIN: 08240416), which owns all rights to the Website and provides the services offered on the Website.
    • Website: this online platform (www.unishipping.am), through which the Company provides Services and carries out other activities.
    • Services:Functionalities and features offered on the Website, provided to Customers in the Republic of Armenia and abroad, according to the list of countries currently available on the Website:
      • Making online purchases on behalf of and at the expense of Customers,
      • Transportation of orders,
      • Delivery of the consignments from one place to another according to the User's order/including door to door service/,
      • Technical support,
      • Provision of other Services specified on the Website and/or in these Terms.
    • Data: any information related to the User and made known to the Company for use in the provision of the Services or other purpose.
    • Account: an account opened by the Customer on the Website for the purpose of using the Website and Services, which provides the User with a personalized page on the Website.
    • Order: an application submitted by the User to the Company regarding the provision of Services or Load delivered on the basis of a request.
    • Load: any product/item transported by the Company from one point to another.
    • Warehouse: the warehouse of the Company or its partner in the Republic of Armenia or abroad.
    • Content: all materials, publications, including text, images, video, graphics, audio and video, software, informational materials and other materials posted on the Website.
    • Intellectual Property: all materials and information on the Website that are protected by intellectual property rights, including, but not limited to, text, graphics, logos, button images, Website design and technical solutions, audio and video, databases, software, etc.
    • Privacy Policy: a policy developed by the Company, which defines the procedure for the processing: collection, storage and use of personal data of Customers by the Company.
    • Terms: these general terms and conditions, which are developed and published by the Company, are aimed at regulating the legal relationship between the Customer and the Company related to the use of the Website.
    • Violation: actions performed by the User that are contrary to RA legislation and/or the Terms.
    • Technical Support: Help provided to users with technical questions and problems.

Chapter 2: Presumption of consent

  1. By using the Website and Services, You confirm that You have fully read and understood these Terms and other terms published by the Company on the Website, unconditionally agree with the Terms and You will follow the Terms.
  2. You confirm that you are capable of functioning, have reached the age of adulthood defined by the legislation of the applicable country, and have the right to use the Website and Services in accordance with the laws of the Republic of Armenia, as well as the laws of your country of residence.
  3. In the sense of these terms, using the Website means: carrying out any possible action by the User on the Website, including visiting the Website, using the applicable and currently available Service provided through the Website, opening an account, performing any other action that is possible on the Website by the User.
  4. The User agrees, accepts and undertakes to provide the Company with complete and accurate information required by the latter to provide the Services and verify the User's identity/authorities.

Chapter 3: Change of terms

  1. From time to time, at its discretion, the Company has the right to unilaterally amend the Terms, the Services, the tariffs for their provision. The Company posts the new Terms on the Website with the date of the last change. The new Terms come into force from the moment of publication.
  2. The user is obliged to follow the changes to the Terms. The Company is not obliged to notify the Customer about changes to the Terms. In any case, the Company, at its discretion, may notify the Customer of changes to the Terms or Services by sending a letter to the e-mail address provided by the latter to the Company or by any other method specified in these Terms.

Chapter 4: Account opening and launch

  1. To use the Services, the User must open an account on the Website by providing Data. The Customer bears the risk of negative consequences for providing incomplete Data, or for changing the Data. The Company does not bear any responsibility for the losses suffered by the Customer in such a case.
  2. The Company has the right, at its discretion, from time to time, for increasing the quality of the Services or for other purposes related to the Services, to request additional information from the Customer.
  3. Each User may have only one Account on the Website. The User is obliged to use the Account personally, not to provide his/her login name and password to any third party, except for a person acting on his behalf based on a certified power of attorney.
  4. In order to use the Services, the Company may require the User to have sufficient funds on the Account. All negative consequences and/or damages resulting from not having sufficient funds on the account shall be borne by the Customer.
  5. The User accepts, agrees and realizes that the Website may from time to time request the User to update the provided Data.

Chapter 5: Provision of services

  1. The Company is free to choose the means, methods and way of providing the Service, as long as it does not conflict with RA legislation or applicable laws in other countries, in case of providing Services in other countries. The Company reserves the right to change the way of delivery or means of transport (air, water, land) for any reason and without the obligation to notify the Customer in advance or agree with the latter.
  2. During the provision of Services, the Company is free to involve third parties, to cooperate with other companies in RA and abroad.
  3. The Company reserves the right at any time and for any reason, without prior notice or reason, to terminate or limit the provision of services to the User or access to the Website. This right includes, but is not limited to:
    • User's violation of, failure to comply with, or non-compliance with any provision of these Terms,
    • User actions that harm the interests of the company or other users,
    • Violation of applicable legislation,
    • Such a written request has been received by the User.
    The User accepts and agrees that the Company shall not be liable for any damage or loss that may occur as a result of the termination or suspension of the Services
  4. The Company has the right to terminate the provision of Services at any time without any valid reason. Moreover, depending on the stage of the Services at the time of termination, the Company will, at its discretion, consider the issue of providing compensation to You.

Chapter 6: Placing an order

  1. The User can place an Order through the Website or other available means by notifying the Company and providing all the necessary information requested by the Company. The Company has the right not to process the Order (not to provide Services) if the User does not provide or incompletely provides the requested information.
    If the User does not meet the requirement to provide complete and accurate information, the Company is not responsible for the following possible issues:
    • Refusal to accept the order in the Warehouse,
    • Delayed order identification,
    • Delivery delay,
    • Non-delivery,
    • Problems arising in customs bodies,
    • Other possible consequences.
    The User undertakes to follow all the requirements and information provision procedures published by the Company on the Website in order to ensure the timely and accurate processing of the Order.
    The User accepts and agrees that any damage or loss caused by inaccuracies or incomplete information is the User's responsibility.
  2. The Company has the right to destroy, sell or dispose the Order in any other way if it cannot be identified within 30 days after its arrival at the Warehouse, contains prohibited products or lacks purchase documents /as applicable/. The User has no right to make any claim against the Company in connection with these orders.
  3. To comply with the customs legislation and customs clearance of the order, you are obliged to indicate the price of the order, the description of the order and, if necessary, provide the invoice within 48 hours after receiving the delivery notification.
    If the price of the Order is not indicated, then the Company or the customs authorities, in order to comply with the customs legislation and provide You with the order, will independently generate and indicate the price of the order, and You bear all responsibility for the consequences of this process.
  4. When placing an order, the Customer is obliged to fill in the relevant data (address, address 2) in the language of the country where the Company's warehouse is located. The Company will not bear any responsibility if the Customer completes the Order in incorrect, incomplete or non-applicable language.

Chapter 7: Acceptance and Rejection of Load

  1. The Load is considered accepted when the Order details are entered into the system by the Company's employees in the Warehouse, after identification and verification.
  2. The relevant information about the Load is reflected in the Customer's personal Account after the Load data is entered into the system.
  3. The Company reserves the right to reject the Load if it does not meet the requirements of these Terms and/or applicable laws.
  4. The company does not accept and does not transport loads, the transportation of which is prohibited by the legislation of the country where the Warehouse is located or the Republic of Armenia, by international norms for load transportation, as well as by the internal rules of the load transportation organization.
    In all cases, the Company does not transport:
    • Weapons and ammunition,
    • Works of art with historical value,
    • Precious metal ingots or scrap,
    • Currency,
    • Cigarettes,
    • Hazardous, explosive or flammable materials,
    • Plants, animals and insects,
    • Other products prohibited by applicable law or Company Terms.
  5. The list of prohibited products can be changed according to the current legislation and the requirements of the carriers.

Chapter 8: Packaging

  1. Orders are accepted for transportation in a packed state. Packaging of the Order is solely the responsibility of the user of the Service. The Company is not responsible for any damage to the order caused by incorrect or defective packaging.
  2. The Company reserves the right to repackage the Order at any time at its sole discretion.
  3. The Company reserves the right to check the contents of the Order to exclude the presence of prohibited products or to ensure the safety of the Load. In any case, the Company has no obligation to check the contents of the Order.

Chapter 9: Load transportation

  1. The Company tries to transfer the Orders accepted by the Company to the Republic of Armenia. Delivery terms and methods are indicated in the "delivery methods and prices" section of the Website.
  2. The delivery terms specified in Clause 9.1 of the Terms may be extended, changed, and the Company is not responsible for the change or prolongation of these terms, regardless of the reasons for the change. The Company is not obliged to notify the Customer in advance about the change of delivery dates.
  3. The Company is not responsible for the damage caused to the Customer as a result of changing the delivery dates. In case of receiving a complaint, compensation application by the Customer, the issue of compensation is resolved at the discretion of the Company, and the Customer undertakes to accept the relevant decision of the Company as final and irrevocable.
  4. All costs related to the appeal mentioned in clause 9.3., including state fees, legal and other costs, shall be borne by the Customer.

Chapter 10: Delivery of the Load

  1. The User agrees that the Company and its employees, on behalf of the User and for the benefit of the User, as an authorized person, will represent the User in the RA State Revenue Committee and in the process of customs inspection of the shipment at the customs offices.
  2. After the order reaches the Republic of Armenia, the Company notifies the User by e-mail and/or by sending a notification to the User's Account on the Website, stating the procedure and period of receipt.
  3. Loads of physical persons are released from the customs office and handed over to the recipients, if the declared values are not objected by the customs authorities, or the Load does not contain a prohibited product, or any other problems do not arise.
  4. The Company transfers loads of legal entities from non-EAEU countries to the customs terminal, where the customs clearance process is carried out by the Customer. The customs terminal storage and custody charges are paid by the Customer according to the invoice issued by the Company in 48 hours after the entry of the load. In case of delivery from EAEU countries, if all the necessary documents are available, the load is cleared by customs and handed over to the Customer by the Company.
  5. The legal relations arising during the transfer of the order are regulated by the customs legislation of the corresponding country.
  6. The Company is not responsible for customs declarations, regardless of the form of their preparation, as well as for the decisions made by the customs service during the customs inspection of the Order.
  7. If necessary, the Company and its employees carry out the necessary actions to ensure the delivery of the Order to the specified address of the User. In particular, the User agrees and authorizes the Company and its employees to:
    • receive Orders,
    • check order invoices, shipments, documents,
    • fill out customs declarations, other forms related to the products included in Orders,
    • perform other actions necessary for the delivery of Orders,
    • accept Orders received in the User's name at the User's personal address,
    • open received Orders to get acquainted with the settlement documents contained in them,
    • on the basis of the data in the settlement document, as well as the data received from the User, on behalf of the User and as an instruction of the User, fill out the customs declaration necessary for the delivery of the Order and other documents defined by the postal rules, having previously compared the actual products in the shipment with the settlement documents or data received from the user, the Order invoice in order to compare the data with the content of the Order and to ensure the postal delivery of the Order by the Company, to carry out other processes defined by this Contract and/or the Legislation and/or the internal legal acts of the Company.
  8. The User is obliged to independently bear the costs of keeping the order in the customs warehouse, and if they were performed by the Company - to compensate these costs. If the User's order remains in the Company's or any other warehouse for more than 30 days as a result of the User's actions or inaction, then for each day after the 30th day, the User will be charged in favor of the Company AMD 500, unless another value is specified by the terms of the given Warehouse.
    The user also undertakes to compensate the Company for the costs and losses incurred as a result of his inaction or failure to pick up the order from the customs warehouse on time. Storage of the order in the overseas warehouse of the company or partners is prohibited, and upon receipt from the seller or forwarders, it is immediately processed for shipment.
  9. When handing over an order, the Company may request an identification document. The Company may request original documents or notarized copies from the User.
  10. The order is considered duly delivered if the Customer or another duly authorized person presented an identity document at the Company's service centers, and the order was handed over based on it. The order is considered duly delivered even if it is received by presenting the barcode through the automated system at the Company's service centers, as well as in case of presenting the barcode during home delivery. Entering the relevant code, presenting the User's identification document by the User or any other person shall be considered as the proper authorization to receive the Order.
  11. The Customer is responsible for maintaining the confidentiality of information related to his barcode, Order, Load. The Company shall not be liable to the User for receiving the Order by third parties using the User's barcode or passport or any other Data. In any case, the Company has the right to charge the User for the amount of the rendered Service.

Chapter 11: Warranties

  1. The User confirms and agrees that he/she:
    • Is familiar with the terms and conditions of the RA customs legislation and is aware that he/she is obliged to complete the customs formalities and payments in the appropriate order, amount and time, otherwise the relevant regulations of the RA customs legislation will apply.
    • Realizes the impossibility of refusing to accept the Order. The user can refuse to accept the Order only in favor of the state, in accordance with the procedure established by the RA customs legislation.
    • If the consignments are seized, confiscated, destroyed or detained by the customs authorities, the Company shall not be responsible and claims shall be submitted to the relevant authorities.
    • Terms of Services may change due to unforeseen changes or delays in shipping processes or otherwise. Moreover, depending on the circumstances and the reason for the delay, the Company will, at its discretion, consider th issue of providing you with compensation.

Chapter 12: Payment procedure

  1. The Customer realizes and agrees that the Company, while providing the Services, acts at the Customer's expense and on behalf of the latter, and the Customer undertakes to pay the Company for all provided Services, including additional ones.
  2. The cost of Services is determined by the tariffs in effect at the time of acceptance of the order, published on the Website. The Company determines rates based on the physical and/or volumetric weight of the Load, and may also set different rates for over-dimensional Loads. The Customer is informed and accepts that the initial weight of the Load may vary, as a rule, not more than 100 (one hundred) grams. Moreover, in such a situation, the weight of the Load will be rounded up to the nearest 100 grams in order not to affect the predetermined price.
    Load is considered over-dimensional if the sum of the side lengths exceeds 150 cm and the volumetric weight is 2 or more times the actual weight.
    The volumetric weight of the load is calculated by the following formula: Length x Width x Height / 5000 (cm / kg).
  3. The Company may unilaterally change the tariffs at any time without prior notification to the Clients. The customer accepts and realizes that as a result of technical malfunctions, fluctuations are possible as a result of the initial weighing of the Load and subsequent re-checking. In such a situation, the parties will take into basis the final weight.
  4. Services do not include expenses related to customs duties. The customer understands and accepts that the Order may be subject to customs duties, the responsibility for which lies with the Customer. Details of the customs clearance process, fees, storage of the Order at customs and other conditions are determined and implemented by the Customer without the participation of the Company.
  5. Losses caused to the Company as a result of the Customer’s action or inaction when receiving an order, customs clearance or other process are subject to full compensation by the Customer.
  6. The Customer has no right to refuse to accept the Order. The Company has the right to return the Order to the sender if the Customer does not pick up the Order within 30 days from the date of notification of the arrival of the Order. Costs associated with storing the order at customs or another warehouse, as well as return delivery, are also borne by the Customer.
  7. In the case of orders requiring special licenses or permits, the Customer is obliged to verify and obtain all necessary documents and pay for them.
  8. The cost of the Services and payments for them are specified and made in accordance with the currency legislation of the country where the Services are provided. Cash payments are made in the currency of the receiving country at the exchange rate set by the Company.
  9. The customer acknowledges that the amounts deposited in his account can be expressed in different foreign currencies, and also acknowledges that the foreign currency already in his account can be expressed in AMD. Currency conversion in Armenian drams is performed at the sale rate effective on the day of payment. The company will take as a basis the foreign currency exchange rate set by the RA Central Bank for the given day with the accuracy of one hour.
  10. The Company cannot under any circumstances be responsible for the legality of the origin of the amounts paid by the Customer. By accessing the Website and/or using the Services provided through the Website, the Customer confirms that the funds used by him/her are of legal origin.
  11. The Customer understands and acknowledges that before the Order is delivered, the Customer must settle all obligations owed to the Company. Otherwise, the Company reserves the right not to deliver the Order to the Customer, to accept the Order as the property of the Company, to dispose of it, and to use the Order as security for the Customer’ obligations.
  12. Amounts paid by the Customer are non-refundable. Amounts deposited and not used by the Customer in his Account can be used within 5 years from the date of deposit. Moreover, the Client acknowledges and accepts that the funds in his Account will not be returned, if he does not use them within the specified 5-year period, or does not apply to the Company in writing with a request to get the funds back, presenting his valid bank account number. Amounts deposited into the Account are withdrawn from the Account 5 years after deposit. If the amount was deposited in the office of the Company's partner organization or through terminals, the Client must contact the company through which he replenished the Account, presenting the amount in case of written evidence accepted by the legislation of the relevant country (receipt, cash register receipt, etc.).
  13. The Customer acknowledges and accepts that in order to get back the money deposited in his Account, he must apply in writing to the Company or fulfill the requirements of Clause 12.12 of the Terms. At its discretion, the Company may withhold 5% of the amount in the Customer's Account, if the Customer has submitted a request to return the amount in the Account before the expiration of 90 days after making another entry.

Chapter 13: Responsibility. Compensation for damages

  1. The Company is responsible for the loss of the Load from the moment it is received, scanned and identified in the Warehouse. The Company is responsible for Load damage only when the damage was caused by the fault of the Company or its employees. The parties agree that the Company's liability (compensation) in case of Load damage or loss is limited to the invoice value of the Load. The Company decides the amount of the final compensation, which is not subject to dispute.
  2. The Company is not responsible for hidden defects or damage to the Load, as well as for external damage, if the packaging/box/case was not damaged during transportation or there is no cause-and-effect relationship between the damage to the box and external damage to the load.
  3. The Company has the right to cooperate with other individuals and legal entities /third parties/, and publish the content they provide on the Website. The Company does not represent third parties and does not review the content they post. The Company is not responsible for the content, or for the services, products and work offered by third parties.
  4. The Company does not bear material or non-material liability for material and moral damage caused to the User by content posted on the Website by third parties. The Customer acknowledges and agrees that he/she cannot file a complaint/claim against the Company for damages caused by content posted by third parties.
  5. The Customer himself bears full responsibility for the quality, fitment, completeness and compliance of the products purchased from third-party websites. In addition, the Customer is responsible for receiving Orders, clearing customs, negotiating with third parties, returning the Order and any other actions related to the Order.
  6. If violations related to the delivery of the Order by the Company are detected, the Customer has the right to contact the Company with a claim for compensation for real and documented damage caused to him. The application must be submitted by sending it to the e-mail address specified on the Website or by sending it to the Company's office. A written statement about damage or loss of the Order is submitted to the Company within 30 calendar days from the date of delivery of the Order or from the end of the specified delivery period if the Order was not delivered.
  7. The application/request is submitted in the following order:
    • The application is registered by the Company and receives an appropriate process, if the Application is submitted in compliance with RA legislation and these Terms.
    • Copies of the following documents are attached to the request:
      • A service contract concluded with the company or a partner organization,
      • A copy of the receipt,
      • A copy of the order deposit description list (except for online orders).
      • Reasons for non-fulfillment or improper fulfillment of contractual obligations by the courier operator.
      • In case of compensation for the damage caused, information about the amount of the damage and a detailed justified calculation.
    • The claim must contain the identity document data of the applicant (legal representative), the nature of the claim, the justifications and the claim itself.
  8. The Company investigates the written application/requests and responds within a reasonable time after the application is registered.
  9. Customers, in case of disagreement with the response related to the demand (complaint), can apply for the protection of their rights in accordance with the applicable legislation.
  10. In any case, the Company is not responsible for defects that appear after receiving the Order.
  11. If the value of the Order exceeds AMD equivalent to 500 US dollars, then the given Order must be insured by the Customer. The adverse consequences of not insuring the Order shall be fully borne by the Customer.

Chapter 14: Procedure for notification

  1. The Customer realizes and accepts that the Company may send notifications to the Customer in various ways, including email, SMS message, as well as by posting on the Company's Website. The Customer consents to the Company sending notifications, information or other materials to the Customer in the manner specified in this clause.
  2. The Customer is responsible for ensuring that the contact information provided by him (email address, telephone number, etc.) is up-to-date and correct. The Customer is responsible for regularly checking his email and SMS messages for timely receipt of notifications. If the Customer changes his/her contact information, he/she must immediately notify the Company.
  3. Notifications by email are deemed to be received by Customer on the following working day after sending, whether or not Customer has actually read them. Notices posted on the Company's Website shall be deemed received immediately upon posting. SMS notifications are considered received immediately after sending. Moreover, the language of electronic notifications can be either Armenian or one of the other languages used in the website.

Chapter 15: Intellectual Property

  1. All materials published on the Website, including but not limited to text, images, graphics, logos, designs, software, audio and video materials, are the intellectual property of the Company and/or its partners and are protected by intellectual property rights.
  2. The Customer has the right to use the materials published on the Website only for personal, non-commercial purposes. Any commercial use, distribution, modification, reproduction or public display of materials published on the Website is prohibited without the prior written consent of the Company.
  3. The Customer has no right to use the content of the Website on other sites by physical or electronic means without the prior written permission of the Company. Referrals to the Website must be clear and not change or distort the content of the Website.
  4. If the Customer thinks that the materials published on the Website infringe his copyright, he may contact the Company, presenting relevant evidence.
  5. The Customer does not receive any patent or license for the use of intellectual property published on the Website.
  6. The Customer undertakes to compensate the Company for any damage caused by the latter's illegal use of the Website's content or violation of intellectual property rights.

Chapter 16: Other provisions

  1. The Customer agrees to comply with the privacy terms published on the Website, which govern the collection, use and storage of the Customer's personal data. The privacy terms are available in the relevant section of the Website.
  2. The Customer has the right to terminate the Contract concluded with the Company at any time by first fulfilling all his payment obligations. The contract cannot be considered terminated if the Customer has unfulfilled obligations.
  3. In order to terminate the contract and close the account on the Website, the Client must submit an account closure application at one of the Company's offices, submitting an identity document, email address and other necessary information.
  4. The Company has the right to unilaterally terminate the Contract if the Customer spreads untrue information about the Company's services, creates a negative opinion or damages the Company's business reputation.
  5. As a result of closing the Customer’s Account, the amount available in the Account is returned to the Customer based on the latter’s application, and the bonuses provided to the Customer by the Company are canceled. The application must indicate the account number to which the Company must transfer the amount available in the Customer’s account, the amount of the available amount, confirmation of account closure, as well as evidence allowing the Customer to be identified. If the Customer does not apply for a return of the positive Account balance within 90 days after Account closure, the amount becomes the property of the Company.
  6. The Company may from time to time, at its discretion, depending on the activity of the Customer, current promotions and/or other circumstances, give bonuses to the Customer. The Customer can use the bonuses only to use the Services and cannot cash them or perform other functions. Bonuses can be used within one year from the date of issuance.
  7. The company undertakes to follow the requirements of RA legislation, ensuring compliance of the Terms and all conditions published on the Website with the current legislation.
  8. Disputed issues are settled through negotiations. If the negotiations do not produce results, the parties have the right to apply to the competent court.
  9. The Company can unilaterally change and cancel the range of Services provided by them, under the condition of completing the provision of the Service that is already in progress. In such cases, the Company shall not bear any responsibility.
  10. The Company has the right to make technical upgrades, improvements or other changes to the Website. The Customer realizes and accepts that when making technical changes to the Website, technical failures of the Website are possible. The Company is not responsible for the damage caused to the Customer as a result of the Website failures due to technical reasons.
Updated: 20.07.24